Frequently asked questions

Payments are processed securely through Stripe, including major credit/debit cards.

Wear it around your neck and shoulders using the adjustable strap, turn on the massage and heat settings, and let the dual heads work directly on tense areas. No hands needed — you can keep moving while it runs.

Both massage heads have independent heat zones that warm on direct skin contact, combining warmth with the kneading motion for deeper relief than massage alone.

The device charges via USB and is designed for multiple sessions per charge. Charging time and per-session runtime depend on the heat/intensity settings used.

Yes, for most people — start with shorter sessions to see how your body responds, and avoid use directly on broken skin, recent injuries, or if you have a condition where heat/vibration therapy isn't recommended. Check with a doctor first if unsure.

FitRelax comes with a 30-day money-back guarantee — return it unused in its original condition within 30 days of delivery for a full refund.

Orders are processed within 1-2 business days and typically arrive within 3-5 business days after that.